1.We guaranteen to ship out within 48 hours after payment comfirmation(except holiday)
2.Delievery time: EMS: 5-15days. Hongkong post or china post: 7-30days(except In remote areas)
3.We will leave the tracking number on your order links when we had already shipped the package.
You can get it and check your package after 24 hours(because it will about 24 hours for delievery
1. If we send the wrong product, please contact us immediately, we will resend and will attach a gift of compensation.
Please upload pictures and contact us
2. If it is our products quantity is wrong, please do not hesitate to contact us, we will resend and will attach a gift of
compensation. Please upload pictures and contact us
3. If the product in the process of shipping the product damaged, please do not hesitate to contact us, we will resend and
will attach a gift of compensation. Please upload pictures and contact us
4. If you want to change the product, please contact with us, but the freight must be paid by the buyer. After we received
the product, help you sent out within 24 hours.
Problems in 1-3, our solution has two kinds: a) mail products. B) negotiate a refund.
Please don’t worry, we are the credibility of merchants, will solve these problems. Thank you very much!
Your satisfaction and positive feedback is very important to us.
1.If you are satisfied with our items and services,please leave positive feedback and 5 stars
2.If you have any problems with our items,please feel free to contact us first before you leave negative feedback.
We will do our best to solve any problems and provide you with the best customer services.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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